{"id":5500,"date":"2025-01-27T02:06:39","date_gmt":"2025-01-27T02:06:39","guid":{"rendered":"https:\/\/missiontelecom.org\/?page_id=5500"},"modified":"2025-01-31T22:50:26","modified_gmt":"2025-01-31T22:50:26","slug":"faqs","status":"publish","type":"page","link":"https:\/\/missiontelecom.org\/es\/faqs\/","title":{"rendered":"Preguntas frecuentes"},"content":{"rendered":"<h1>\n\t\tPreguntas frecuentes\n\t<\/h1>\n\t<p>Encuentre respuestas r\u00e1pidas a preguntas frecuentes sobre nuestros servicios, asociaciones y asistencia.<\/p>\n\t\t\t\t\t\t\t\t\t\t<h3 tabindex=\"0\">\u00bfPor qu\u00e9 5G es la red de m\u00e1s r\u00e1pido crecimiento en el pa\u00eds?<\/h3>\n\t\t\t\t\t<p>El 5G es la tecnolog\u00eda de red m\u00f3vil de m\u00e1s r\u00e1pido crecimiento debido a sus velocidades significativamente m\u00e1s r\u00e1pidas, menor latencia y mayor capacidad en comparaci\u00f3n con sus predecesoras, como el 4G. Esto se traduce en una serie de beneficios tanto para los usuarios como para las empresas, lo que impulsa su adopci\u00f3n y crecimiento.<\/p>\n\t\t\t\t\t\t\t\t\t\t<h3 tabindex=\"0\">\u00bfSu servicio est\u00e1 disponible en Alaska y Haw\u00e1i? \u00bfEn Puerto Rico? \u00bfEn las Islas V\u00edrgenes de los Estados Unidos? \u00bfEn Samoa Americana? \u00bfEn Guam?<\/h3>\n\t\t\t\t\t<p>Mission Telecom offers service on T-Mobile&#8217;s network in Hawaii. We also offer service in Puerto Rico and the U.S. Virgin Islands. T-Mobile does offer some service in Alaska, but we do not recommend service without checking our coverage and speed test maps in advance.<\/p>\n<p>T-Mobile, nuestro socio de red, actualmente no cuenta con red en Samoa Americana y Guam.<\/p>\n\t\t\t\t\t\t\t\t\t\t<h3 tabindex=\"0\">\u00bfEl servicio de banda ancha incluye roaming?<\/h3>\n\t\t\t\t\t<p>T-Mobile cuenta con la red inal\u00e1mbrica m\u00e1s extensa, r\u00e1pida y galardonada, por lo que rara vez necesitar\u00e1s utilizar el roaming. Sin embargo, nuestro plan de tarifas incluye roaming nacional en algunas zonas donde T-Mobile no cuenta con infraestructura de red.<\/p>\n\t\t\t\t\t\t\t\t\t\t<h3 tabindex=\"0\">\u00bfEl roaming internacional est\u00e1 incluido?<\/h3>\n\t\t\t\t\t<p>Actualmente no se incluye el roaming internacional.<\/p>\n\t\t\t\t\t\t\t\t\t\t<h3 tabindex=\"0\">What are the specifics of Mission Telecom&#8217;s rate plan?<\/h3>\n\t\t\t\t\t<p>Actualmente ofrecemos dos planes: un plan de banda ancha m\u00f3vil solo para datos y un plan para tabletas.<\/p>\n<p>Ambos planes son ilimitados y no tienen l\u00edmite de datos.<\/p>\n<p>Nuestro plan de banda ancha m\u00f3vil tambi\u00e9n ofrece la m\u00e1xima prioridad de todos los planes de datos m\u00f3viles de T-Mobile.<\/p>\n\t\t\t\t\t\t\t\t\t\t<h3 tabindex=\"0\">\u00bfC\u00f3mo se compara su precio con el de los operadores de redes m\u00f3viles (MNO) en t\u00e9rminos de precios?<\/h3>\n\t\t\t\t\t<p>Ofrecemos planes ilimitados a partir de $20, con descuentos seg\u00fan el volumen y sin compromiso de permanencia.<\/p>\n\t\t\t\t\t\t\t\t\t\t<h3 tabindex=\"0\">What is Mission Telecom&#8217;s relationship with T-Mobile?<\/h3>\n\t\t\t\t\t<p>Somos titulares de una licencia de espectro de banda ancha. Arrendamos nuestro espectro a una filial de T-Mobile, que lo utiliza para construir su red 5G de ultra capacidad, que actualmente da servicio a 300 millones de personas.<\/p>\n\t\t\t\t\t\t\t\t\t\t<h3 tabindex=\"0\">\u00bfC\u00f3mo una organizaci\u00f3n sin fines de lucro como Mission Telecom se convierte en titular de una licencia de espectro?<\/h3>\n\t\t\t\t\t<p>Mission Telecom es titular de una licencia de espectro de 2,5 GHz \/ Servicio de banda ancha educativa. Nuestro fundador solicit\u00f3 y obtuvo siete licencias de espectro en la d\u00e9cada de 1980.<\/p>\n\t\t\t\t\t\t\t\t\t\t<h3 tabindex=\"0\">\u00bfQu\u00e9 velocidad de descarga y carga ofrece su servicio en promedio? \u00bfCu\u00e1l es la latencia promedio?<\/h3>\n\t\t\t\t\t<p>Network speeds depend upon the device being used and the area&#8217;s network coverage. Some devices are 4G only, and others are 5G compatible.<\/p>\n<p>Utilizamos un sistema de colaboraci\u00f3n colectiva. <a href=\"https:\/\/map.coveragemap.com\/\" target=\"_blank\" rel=\"noopener\">mapa de pruebas de velocidad<\/a> y una FCC <a href=\"https:\/\/map.coveragemap.com\/\" target=\"_blank\" rel=\"noopener\">mapa de intensidad de se\u00f1al<\/a> para ayudarnos a determinar c\u00f3mo es la red en su zona.<\/p>\n\t\t\t\t\t\t\t\t\t\t<h3 tabindex=\"0\">\u00bfSu servicio solo est\u00e1 disponible donde tienen licencias de espectro?<\/h3>\n\t\t\t\t\t<p>Ofrecemos servicio en cualquier lugar donde T-Mobile ofrezca servicio, que es la red 5G m\u00e1s grande, r\u00e1pida y galardonada de los Estados Unidos.<\/p>\n<p>As of May 2024, T-Mobile&#8217;s fastest 5G network, called Ultra Capacity, covered 300 million people and more than double the square miles of similar mid-band 5G networks.<\/p>\n<p>Las velocidades promedio en la red Ultra Capacity superaron los 350 Mbps en algunas ciudades importantes y grandes poblaciones.<\/p>\n<p>Also, as of May 2024, T-Mobile&#8217;s low-band 5G network, called Extended Range, covered 330 million people.<\/p>\n\t\t\t\t\t\t\t\t\t\t<h3 tabindex=\"0\">\u00bfOfrecen servicio telef\u00f3nico?<\/h3>\n\t\t\t\t\t<p>Nuestros servicios son solo de datos. Nuestra hoja de ruta de productos incluye ofrecer servicios de voz y SMS en un futuro cercano. Mientras tanto, aplicaciones como WhatsApp, Signal y Factime funcionan con nuestros servicios de datos.<\/p>\n\t\t\t\t\t\t\t\t\t\t<h3 tabindex=\"0\">\u00bfPuedo usar mi dispositivo actual?<\/h3>\n\t\t\t\t\t<p>Mission Telecom puede proporcionar servicio en cualquier dispositivo compatible con T-Mobile que pueda acceder al espectro de 2,5 GHz. Casi todos los dispositivos T-Mobile, incluso los de otros operadores, entran en esta categor\u00eda.<\/p>\n\t\t\t\t\t\t\t\t\t\t<h3 tabindex=\"0\">\u00bfPuede un particular adquirir su servicio?<\/h3>\n\t\t\t\t\t<p>Mission Telecom vende directamente a escuelas, bibliotecas, organizaciones sin fines de lucro y organizaciones de bienestar social. No vendemos directamente a empresas ni a particulares.<\/p>\n\t\t\t\t\t\t\t\t\t\t<h3 tabindex=\"0\">\u00bfCu\u00e1l es la pol\u00edtica de garant\u00eda?<\/h3>\n\t\t\t\t\t<p>Mission Telecom se asocia con m\u00faltiples proveedores de log\u00edstica para ayudar a crear una soluci\u00f3n que se adapte a sus necesidades y a su presupuesto. El periodo de garant\u00eda depende del tipo de dispositivo y del proveedor de log\u00edstica. Para los dispositivos nuevos, normalmente hay una garant\u00eda de un a\u00f1o para el dispositivo y una garant\u00eda de 90 d\u00edas para la bater\u00eda. Para los dispositivos usados certificados, normalmente hay un periodo de garant\u00eda de 90 d\u00edas. Mission Telecom proporcionar\u00e1 informaci\u00f3n sobre la garant\u00eda durante el proceso de venta y de incorporaci\u00f3n. Si tiene alguna pregunta sobre la pol\u00edtica, no dude en preguntar a un miembro del equipo.<\/p>\n\t\t\t\t\t\t\t\t\t\t<h3 tabindex=\"0\">\u00bfCu\u00e1l es la pol\u00edtica de devoluciones?<\/h3>\n\t\t\t\t\t<p>Ofrecemos una garant\u00eda de devoluci\u00f3n del dinero de 30 d\u00edas y programamos revisiones a los 30, 60 y 90 d\u00edas para garantizar un funcionamiento fluido.<\/p>\n\t\t\t\t\t\t\t\t\t\t<h3 tabindex=\"0\">\u00bfA qui\u00e9n llamo si necesito ayuda?<\/h3>\n\t\t\t\t\t<p>Una vez que adquieras el servicio, nuestro equipo de Experiencia del Cliente te llamar\u00e1 para ofrecerte orientaci\u00f3n clara sobre c\u00f3mo podemos ayudarte. El equipo tambi\u00e9n programar\u00e1 revisiones a los 30, 60 y 90 d\u00edas para garantizar que todo funcione correctamente.<\/p>\n\t\t\t\t\t\t\t\t\t\t<h3 tabindex=\"0\">\u00bfCu\u00e1nto tiempo se tarda en configurar mis dispositivos y servicios?<\/h3>\n\t\t\t\t\t<p>Todos los dispositivos vienen activados y se reciben normalmente en un plazo de 3 a 5 d\u00edas h\u00e1biles una vez recibido el pago.<\/p>\n\t\t\t\t<img decoding=\"async\" data-src=\"https:\/\/missiontelecom.org\/wp-content\/uploads\/2025\/01\/MissionTelecom_Scribble28-1-e1737943376960.png\" alt=\"MissionTelecom_Scribble28 1\" itemprop=\"image\" height=\"800\" width=\"388\" title=\"MissionTelecom_Scribble28 1\" onerror=\"this.style.display='none'\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" style=\"--smush-placeholder-width: 388px; --smush-placeholder-aspect-ratio: 388\/800;\" data-srcset=\"https:\/\/missiontelecom.org\/wp-content\/uploads\/2025\/01\/MissionTelecom_Scribble28-1-e1737943376960.png 388w, https:\/\/missiontelecom.org\/wp-content\/smush-webp\/2025\/01\/MissionTelecom_Scribble28-1-e1737943376960-146x300.png.webp 146w\" data-sizes=\"auto\" data-original-sizes=\"(max-width: 388px) 100vw, 388px\" \/>","protected":false},"excerpt":{"rendered":"<p>FAQs Find quick answers to common questions about our services, partnerships, and support. Why is 5G the fastest-growing network in the nation? 5G is the fastest-growing mobile network technology due to its significantly faster speeds, lower latency, and broader capacity compared to its predecessors like 4G. This translates to a range of benefits for users&hellip;<\/p>","protected":false},"author":5,"featured_media":5063,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5500","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQs - Mission Telecom<\/title>\n<meta name=\"description\" content=\"We are a nonprofit telecom company that provides affordable broadband to nonprofits and invests in a movement of systemic change.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/missiontelecom.org\/es\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"es_MX\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQs - Mission Telecom\" \/>\n<meta property=\"og:description\" content=\"We are a nonprofit telecom company that provides affordable broadband to nonprofits and invests in a movement of systemic change.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/missiontelecom.org\/es\/faqs\/\" \/>\n<meta property=\"og:site_name\" content=\"Mission Telecom\" \/>\n<meta property=\"article:modified_time\" content=\"2025-01-31T22:50:26+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/missiontelecom.org\/wp-content\/uploads\/2024\/09\/Rectangle-156-7.png\" \/>\n\t<meta property=\"og:image:width\" content=\"384\" \/>\n\t<meta property=\"og:image:height\" content=\"440\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/missiontelecom.org\\\/faqs\\\/\",\"url\":\"https:\\\/\\\/missiontelecom.org\\\/faqs\\\/\",\"name\":\"FAQs - Mission Telecom\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/missiontelecom.org\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/missiontelecom.org\\\/faqs\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/missiontelecom.org\\\/faqs\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/missiontelecom.org\\\/wp-content\\\/uploads\\\/2024\\\/09\\\/Rectangle-156-7.png\",\"datePublished\":\"2025-01-27T02:06:39+00:00\",\"dateModified\":\"2025-01-31T22:50:26+00:00\",\"description\":\"We are a nonprofit telecom company that provides affordable broadband to nonprofits and invests in a movement of systemic change.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/missiontelecom.org\\\/faqs\\\/#breadcrumb\"},\"inLanguage\":\"es\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/missiontelecom.org\\\/faqs\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\\\/\\\/missiontelecom.org\\\/faqs\\\/#primaryimage\",\"url\":\"https:\\\/\\\/missiontelecom.org\\\/wp-content\\\/uploads\\\/2024\\\/09\\\/Rectangle-156-7.png\",\"contentUrl\":\"https:\\\/\\\/missiontelecom.org\\\/wp-content\\\/uploads\\\/2024\\\/09\\\/Rectangle-156-7.png\",\"width\":384,\"height\":440},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/missiontelecom.org\\\/faqs\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/missiontelecom.org\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"FAQs\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/missiontelecom.org\\\/#website\",\"url\":\"https:\\\/\\\/missiontelecom.org\\\/\",\"name\":\"Mission Telecom\",\"description\":\"Empowering Connectivity\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/missiontelecom.org\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"es\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"FAQs - Mission Telecom","description":"We are a nonprofit telecom company that provides affordable broadband to nonprofits and invests in a movement of systemic change.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/missiontelecom.org\/es\/faqs\/","og_locale":"es_MX","og_type":"article","og_title":"FAQs - Mission Telecom","og_description":"We are a nonprofit telecom company that provides affordable broadband to nonprofits and invests in a movement of systemic change.","og_url":"https:\/\/missiontelecom.org\/es\/faqs\/","og_site_name":"Mission Telecom","article_modified_time":"2025-01-31T22:50:26+00:00","og_image":[{"width":384,"height":440,"url":"https:\/\/missiontelecom.org\/wp-content\/uploads\/2024\/09\/Rectangle-156-7.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutos"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/missiontelecom.org\/faqs\/","url":"https:\/\/missiontelecom.org\/faqs\/","name":"FAQs - Mission Telecom","isPartOf":{"@id":"https:\/\/missiontelecom.org\/#website"},"primaryImageOfPage":{"@id":"https:\/\/missiontelecom.org\/faqs\/#primaryimage"},"image":{"@id":"https:\/\/missiontelecom.org\/faqs\/#primaryimage"},"thumbnailUrl":"https:\/\/missiontelecom.org\/wp-content\/uploads\/2024\/09\/Rectangle-156-7.png","datePublished":"2025-01-27T02:06:39+00:00","dateModified":"2025-01-31T22:50:26+00:00","description":"We are a nonprofit telecom company that provides affordable broadband to nonprofits and invests in a movement of systemic change.","breadcrumb":{"@id":"https:\/\/missiontelecom.org\/faqs\/#breadcrumb"},"inLanguage":"es","potentialAction":[{"@type":"ReadAction","target":["https:\/\/missiontelecom.org\/faqs\/"]}]},{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/missiontelecom.org\/faqs\/#primaryimage","url":"https:\/\/missiontelecom.org\/wp-content\/uploads\/2024\/09\/Rectangle-156-7.png","contentUrl":"https:\/\/missiontelecom.org\/wp-content\/uploads\/2024\/09\/Rectangle-156-7.png","width":384,"height":440},{"@type":"BreadcrumbList","@id":"https:\/\/missiontelecom.org\/faqs\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/missiontelecom.org\/"},{"@type":"ListItem","position":2,"name":"FAQs"}]},{"@type":"WebSite","@id":"https:\/\/missiontelecom.org\/#website","url":"https:\/\/missiontelecom.org\/","name":"Misi\u00f3n Telecom","description":"Empowering Connectivity","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/missiontelecom.org\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"es"}]}},"_links":{"self":[{"href":"https:\/\/missiontelecom.org\/es\/wp-json\/wp\/v2\/pages\/5500","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/missiontelecom.org\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/missiontelecom.org\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/missiontelecom.org\/es\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/missiontelecom.org\/es\/wp-json\/wp\/v2\/comments?post=5500"}],"version-history":[{"count":0,"href":"https:\/\/missiontelecom.org\/es\/wp-json\/wp\/v2\/pages\/5500\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/missiontelecom.org\/es\/wp-json\/wp\/v2\/media\/5063"}],"wp:attachment":[{"href":"https:\/\/missiontelecom.org\/es\/wp-json\/wp\/v2\/media?parent=5500"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}