Network Policy

Mission Telecom Network Management Disclosure

This network management disclosure (“Disclosure”) provides Mission Telecom customers (“you” and “your”) with information about the network management practices, performance characteristics, and commercial terms applicable to Mission Telecom customers utilizing our Broadband Internet Access Services (“Broadband Services.” . . We provide our Broadband Services using the facilities of our underlying carrier, which is a leading nationwide mobile network operator (“Underlying Carrier”). As a result, while we have some control over the network management practices and performance characteristics applicable to the Broadband Services you receive from us, we do not actively manage all aspects of the network and its performance – our Underlying Carrier retains control.

Nothing in this disclosure changes your rights and obligations, or ours, under our User Agreement, our Terms of Use, or our Privacy Policy.  This disclosure is provided for informational purposes only and we may change it at any time, without notice. Your broadband access will be provided as described in your particular service plan, which governs in case of any contradictions with this Disclosure.

II. Terms and Conditions, Prohibited Uses, and Privacy

Network Management Practices

Mission Telecom’s network management practices are implemented on a content-agnostic basis and do not discriminate against offerings that might compete against Mission Telecom or any affiliate.

How does Mission Telecom manage congestion with respect to its Broadband Services?

Mission Telecom strives to provide a high-quality Internet experience for all our customers via the resale of services on our Underlying Carrier’s network.  Mission Telecom does not directly engage in network congestion management practices. However, because bandwidth is a limited resource and the network of our Underlying Carrier is shared among Mission Telecom’s customers and other users of our Underlying Carrier’s network, it is essential that our Underlying Carrier engages in reasonable network management practices to benefit all users of the network.  Legitimate network management purposes typically include reasonable security practices by providing: confidentiality, integrity and availability of network services, reasonable measures to address traffic that is harmful to the network and providing services or capabilities consistent with customer’s choices regarding services offered.

When congestion occurs, you may experience reduced throughput or speed compared to non-congested times or to other users.  Our Underlying Carrier may independently prioritize service for certain of its subscribers which may result in your network speeds being reduced during times of network traffic congestion as determined by our Underlying Carrier. Our Underlying Carrier may also use network management techniques to ensure the best possible experience for the most possible customers, including modifying the manner in which streaming video is delivered.  It also may prioritize emergency communications, including by law enforcement, public safety officials, or national security authorities, consistent with or as permitted by applicable law, which may impact other users of its network, including our customers.

Does Mission Telecom limit data usage or provide customers with tools to monitor and control their data usage?

Mission Telecom offers service plans with pre-established allotments of data at designated speeds per month and the opportunity to purchase additional data.  Certain uses of the Broadband Services may not count against a customer’s data allotment, check your specific service plan for details.  If you use the Broadband Services in a manner that violates our Terms and Conditions, including our Acceptable Use Policy, available at https://missiontelecom.org/legal/user-agreement/, we may suspend, terminate, or restrict your data session, switch you to a more appropriate data plan, or terminate your service.  Customers may determine their remaining data balance by contacting customer service via one of the methods below.

Mission Telecom may offer its customers with the ability to control and implement technology protection measures to manage access to the Internet, including filtering and blocking mechanisms (the “Filters”). Customer shall be solely responsible for the operation, management, and maintenance of Filters and, the enforcement and application of Filters. Customer is solely responsible for supervising Filters and establishing expectations for access to the Internet and Internet-based content. Mission Telecom is not responsible for any usage or access to the Internet by Customer, or Customer’s users.

Does Mission Telecom block or reduce speeds for lawful Internet traffic based on content, application, service, or use of non-harmful devices or modify particular protocols?

Mission Telecom does not block or reduce speeds for (including impair or degrade) lawful Internet traffic on the basis of content, application, content provider, or use of non-harmful devices on its Broadband Services, subject to reasonable network management.  Nor do we modify particular protocols, protocol ports, or protocol fields in ways not prescribed by the protocol standards.

Our Underlying Carrier optimizes streaming video to deliver video in SD-quality video experience (typically 480p up to 1.5 Mbps), which is lower than HD or Ultra HD resolutions.  In addition, your plan may be subject to data caps and may include reduced speeds; please check your service plan for details.   As outlined in the Acceptable Use Policy in our Terms and Conditions, we or our Underlying Carrier may need to block or limit the flow of traffic from certain locations or take other appropriate actions in response to a specific security threat against the networks of our Underlying Carrier or our customers.

Does Mission Telecom directly or indirectly favor some traffic over other traffic in its provision of the Broadband Services either in exchange for consideration from a third party or to benefit an affiliate?

No, Mission Telecom does not directly or indirectly favor some traffic over other traffic (such as through prioritization, resource reservation, or traffic shaping) in its provision of the Broadband Services for any type of consideration from a third party or to benefit an affiliate.  During natural disasters and other emergencies, our Underlying Carrier may prioritize emergency communications, including those of law enforcement, public safety officials, or national security authorities, consistent with or as permitted by applicable law.

IV.

V. Performance Characteristics

Mission Telecom offers mobile broadband Internet access service using its Underlying Carrier’s networks.  Performance of broadband Internet access services is generally evaluated based on speed and latency.  Because, as described above, our reasonable network management practices and a variety of other factors can affect the performance of our Broadband Services, neither we nor our Underlying Carrier guarantee specific performance when you use our Broadband Services.   Additionally, the specific terms of your service plan may limit the amount of high-speed data included with your service plan and the actual speeds associated with data allocations included in your service plan.   Reduced network speeds may increase the latency you experience.

Note on Factors Affecting Performance:  Although our Underlying Carrier engineers and manages its network to provide optimal performance to all users and user types, including based on average and anticipated peak usage of the network, the end-to-end performance of our Broadband Services can depend on a variety of factors, many of which cannot be anticipated or are outside of our and our Underlying Carrier’s control, including: your location relative to our coverage area, your proximity to a cell site, the capacity of the cell site, the number of other customers connected to the same cell site, the number of customers simultaneously using the network, the services other users are using, topography, weather, obstructions, use inside a building or a moving vehicle, radio frequency interference, the capabilities of your device, whether Mobile HotSpot (tethering) is being used, the applications you are using, the server with which your device is communicating, the source or destination of your Internet traffic, overall traffic on the Internet, whether there are network outages, and applicable network management practices discussed above.  These factors can impact the availability of network resources for Broadband Services at any time.

Mission Telecom expects customers with recent broadband-capable devices to generally expect the typical speeds and latency ranges described below.

Network	Download Speeds (Typical Range)	Upload Speeds (Typical Range)	Latency (Typical Range)
5G Network	79 – 357 Mbps	6 – 30 Mbps	17 – 32 ms
4G LTE Network	13 – 61 Mbps	2 – 11 Mbps	26 – 46 ms

Definition of Terms:

• Speed: The rate at which data is transmitted, typically measured in Mbps.
• Latency: The delay, expressed as the round-trip time in milliseconds (ms) for a data packet to travel between two points.

VI. Device Attachment and Security

Device Attachment Rules

Customers must use a supported, compatible device to access the Mission Telecom network. The use of third-party equipment may not be permitted without prior written approval. Customers require a capable device and SIM within an appropriate coverage area to access 4G LTE and 5G networks.

Security Measures

Mission Telecom takes network security seriously and refers customers to our T&Cs, Privacy Policy, and AUP for a list of precautions we may take. As an MVNO, Mission Telecom does not have the ability to manage the security of its Underlying Carrier’s network.  However, it is our understanding that our Underlying Carrier has implemented reasonable physical, technical, and administrative safeguards to help guard against a wide range of security threats.  Specifically, our Underlying Carrier proactively monitors network activity to help guard against a wide range of security threats, including viruses, botnets, worms, distributed denial of service attacks, spam, and other harmful activity.  Our Underlying Carrier also takes steps to neutralize identified threats.  Mission Telecom uses industry-accepted security measures to secure our network.  Despite these security practices, Mission Telecom cannot guarantee that you will not encounter unwanted, harmful, or malicious Internet traffic while using our Broadband Services or that information, during transmission through the Internet, while stored on our system, or otherwise in our care, will be safe from intrusion by others, such as hackers.  We encourage you to adopt your own reasonable security practices.

Commercial Terms

Where can I find the rates and other fees that apply to Mission Telecom’s Broadband Services?

Descriptions of the rates and fees applicable to our Broadband Services are described in our service plan offers available on our website, https://missiontelecom.org/plans/.

Where can I find the Terms and Conditions and Acceptable Use Policy that apply to Mission Telecom’s Broadband Services?

The Terms and Conditions (including our Acceptable Use Policy) can be found at

https://missiontelecom.org/legal/user-agreement/

What are Mission Telecom’s privacy practices for its Broadband Services?

Our Privacy Policy for our Broadband Services can be found at https://missiontelecom.org/legal/privacy-policy/

How can I get assistance if I have a question, concern, or complaint or need more information about Mission Telecom’s Broadband Services?

If you have questions or concerns about our Broadband Services, please contact us using the following information: info@missiontelecom.org