Terms & Conditions

Last Updated: May 28, 2026

(Includes Acceptable Use Policy) 

These Terms and Conditions (“Terms”) apply to the provision of Services by Instructional Telecommunications Foundation, Inc. d/b/a Mission Telecom (“Mission Telecom”), and to the use of Services and Devices by Customers and Users of the Services (“You”). If you are a Customer of Mission Telecom, you are also bound by the Mission Telecom Customer Agreement. If any provision of these Terms conflicts with any term in the Customer Agreement, the terms of the Customer Agreement will apply.

1. Definitions
a. “Customer” refers to the Mission Telecom customer operating under a Customer Agreement with Mission Telecom.
b. “Customer Agreement” means a contract between Mission Telecom and a Customer for the provision of various Devices and Services.
c. “Device” means any phone handset, tablet, SIM card, or other equipment provided or sold to a Customer or User by Mission Telecom or that a Customer or User activates or use with our Services or any device used to access the Services.
d. “Mission Telecom” means Instructional Telecommunications Foundation, Inc. d/b/a Mission Telecom.
e. “Services” means voice telephony (“talk”), text messaging (“text”), broadband Internet access services (“data”), and any other services provided by Mission Telecom.
f. “Underlying Carrier” means the underlying provider of the Services, as may change from time to time.
g. “User(s)” means the entity or individual entering into a User Agreement with a Customer of Mission Telecom or otherwise using or accessing Services or Devices provided by Mission Telecom.
h. “User Agreement” refers to a User’s legal agreement with a Customer relating to the use of Services or Devices.

2. Use of Services. Customers and Users are only permitted to use Mission Telecom’s Devices and Services for lawful, personal, and non-commercial uses in accordance with all applicable laws and regulations.

3. Prohibited Uses. Prohibited Uses include those that are unlawful, harmful, or otherwise impact our ability or the ability of our Underlying Carrier to provide the Services or Devices. Customers and Users are responsible for all activity through Devices and Services, including any conduct by others, and are liable to Mission Telecom for any prohibited uses or damages resulting from prohibited activities or uses that occur using a Device or Services. Prohibited uses include, but are not limited to:
a) Infringement: Infringing or otherwise violating any intellectual property rights or other proprietary rights including, without limitation, material protected by copyright, trademark, patent, trade secret, or other intellectual property right, which may result from the unauthorized copying, distribution, posting, editing, or modifying of pictures, logos, software, articles, musical works, and videos.
b) Unlawful, Offensive, and Harmful Conduct or Content: Engaging in conduct or dissemination of content that is unlawful, libelous, slanderous, defamatory, obscene, indecent, lewd, harassing, threatening, harmful, invasive of privacy or publicity rights, abusive, inflammatory, inciting unlawful or violent acts, or otherwise objectionable. Without limiting the foregoing, Customers and Users may not access or use our Devices or Services in any manner for the transmission or dissemination of images containing child pornography. We reserve the right to remove or delete any content disseminated using our Services that, we, in our sole discretion, have determined violates this Agreement or is otherwise objectionable.
c) Fraudulent Conduct: Engaging in any fraudulent activity, including, but not limited to: (1) conducting fraudulent business operations and practices; (2) offering or disseminating fraudulent goods, services, schemes, or promotions (e.g., make-money-fast schemes, chain letters, and pyramid schemes); and (3) individual or business representation as an authorized third-party affiliation or agent for a business entity without the business’ prior consent.
d) Falsification/Impersonation: Using the Devices or Services to impersonate any person or entity; falsely state, mask, or otherwise misrepresent yourself or your affiliation with any person or entity; or create a false identity for the purpose of misleading others. Without limiting the foregoing, you may not use invalid or forged headers, invalid or non-existent domain names, false date or time stamps, false originating e-mail addresses or other identifiers, or other means of deceptive addressing.
e) Commercial, Unsolicited, and Spam Communications: Using the Devices or Services to distribute, publish, send, or engage in: (i) commercial, marketing, advertising, or promotional communications or solicitations to any person without the person’s consent; (ii) spam, chain mail, bulk messages, automatically generated messages, numerous copies of the same or substantially similar messages, empty messages, or messages that contain no substantive content; and (iii) telemarketing, autodialed, or prerecorded communications. This includes using our mail servers or another site’s mail server to relay messages without the express permission of the account holder or the site.
f) Violation of Third-Party Policies: Violating the rules, regulations, or policies that apply to any third-party network, server, computer database, website, or application you access.
g) Excessive Utilization of the Services: Engaging in excessive use of the Services relative to typical usage by other customers on similar service plans, including making or receiving an abnormally high number of calls, sending or receiving an unusually high number of messages, repeatedly placing calls of unusually long duration, or consuming a disproportionate amount of available network resources. Such activities suggest the Services are being used other than for personal, non-commercial use in violation of this Agreement and may impair or degrade use of the Services by other customers.
h) Uses Causing Excessive Utilization of Services: Continuous, unattended, or excessive streaming, downloading, or uploading of videos, music, or other files; using applications that automatically consume unreasonable amounts of network resources, are designed for unattended use, operate as automatic data feeds, constitute automated machine-to-machine connections, or are used in a way that degrades network capacity or functionality; using the Services in connection with server devices or to operate a hosting service; using the Services as the functional equivalent of a private or dedicated access line or an access point for intra-company private branch exchange services; maintaining open lines of communication for extended periods of time (e.g., baby monitoring or other monitoring services); and placing or receiving an abnormally high number of calls or repeatedly placing or receiving calls which result in abnormally long call lengths or high costs, including operating a dispatch service, excessive use of multi¬party calling features or separate calls that are not bridged together, and excessive use of single party or multi-party chat line services.
i) Traffic Pumping/Access Stimulation: Using the network for any and all activities that are designed to generate traffic to increase the intercarrier compensation billed to Mission Telecom, including to dial telephone numbers associated with free conference calls, free chat lines, or similar services that are used for traffic pumping/access stimulation.
j) Unauthorized Information Collection: Using our Services or Devices for unauthorized information collection, including, but not limited to: phishing, spidering, harvesting, or any other unauthorized collection of e-mail addresses, screen names, or other identifiers of others, using software (including “spyware”) designed to facilitate such activity; or conducting commercial research or commercial data collection, including collecting responses from unsolicited messages.
k) Malicious Software: Distributing, publishing, or posting content that is malicious software (i.e., malware) into the network or through the Services, including, without limitation, viruses, Trojan horses, worms, time bombs, zombies, cancelbots, or any other computer programming routines that may damage, interfere with, secretly intercept or seize any system, program, data, or personal information.
l) Hacking: Without the express prior authorization of the owner of any data, systems, or networks, accessing or using such data, systems, or networks, including attempting to gain unauthorized access to, alter, or destroy any information that relates to any Mission Telecom User or other end-user and attempting to probe, scan, or test the vulnerability of a system or network or to breach security or authentication measures.
m) Interception: Monitoring data or traffic on any system or network without the express prior authorization of the owner of the system or network.
n) Intentional Interference: Interfering with service to any user, host, or network including, without limitation, denial-of-service attacks, mail bombing, news bombing, other flooding techniques, deliberate attempts to overload a system, and broadcast attacks.
o) Device Modifications: Unlocking, re-flashing, rooting, tampering with, altering, or otherwise modifying your Device or its software without authorization.
p) SIM Card Modifications: If a Device provided by Mission Telecom has a SIM card, without authorization, removing the SIM card, placing the SIM card in another Device, or altering, bypassing, copying, deactivating, reverse-engineering, or otherwise circumventing or reproducing the stored encoded information stored or the encryption mechanisms of the SIM card.
q) Signal Enhancements: Installing, deploying, or using any regeneration equipment or similar mechanism (e.g., a repeater or signal booster) to originate, amplify, enhance, retransmit, or regenerate a transmitted radiofrequency signal, unless authorized by Mission Telecom.
r) Tethering: Tethering your Device to another device, computer, modem, or other equipment for the purpose of using the Service, except as required by federal or state law or regulation, or as expressly described to you in writing.
s) Miscellaneous: Reselling or leasing the Services; using the Service for commercial activities outside the scope of your authorized use; using the Services for pager or voicemail retrieval service; engaging in any other conduct that could or does harm or adversely affect other customers or subscribers, employees, business, reputation, network, property, Services, operations, or any other person; or assisting, facilitating, or allowing anyone else to do or attempt to do any of the above activities.

These Terms and Conditions, including the prohibited uses, apply to all Mission Telecom Service Plans, including plans with unlimited talk, text, and data allotments. UNLIMITED DOES NOT MEAN UNREASONABLE USE. If any Customer or User uses unlimited Allotments for anything other than personal, non-commercial use or engaging in any other unauthorized, excessive, or abusive use, including uses prohibited by these Terms and Conditions, we may, at our sole discretion, terminate, suspend, modify, or limit your Services.
Customers and Users are responsible for all fraudulent use of Devices and the Services. In the event you discover or reasonably believe your Device or the Services are being used for fraudulent activities, you must immediately notify Mission Telecom at legal@missiontelecom.org. In the event Mission Telecom discovers or reasonably believes your Device or the Services are being used for fraudulent activities, Mission Telecom may take action to prevent such fraudulent activities from taking place, including the termination, suspension, modification, or limitation of your Services. Always use your Device in a safe manner that does not create a risk to your safety or the safety of others around you. While driving, use a hands-free mechanism for your wireless device and do not use your wireless Device to send text messages.

4. Service Limitations & Restrictions.
a. Availability. The Services are not available in all locations, and you will only be able to access the Services when within the operating range of the Underlying Carrier’s network, which may change from time in the sole discretion of the Underlying Carrier. The Services may be disrupted or unavailable from time to time due to maintenance, emergencies, inclement weather or other factors outside of Mission Telecom’s control. The Services and Devices may not function in the event of a power failure or disruption, and you may be required to reset or reconfigure your modem or other hardware in order to use the Services thereafter. Mission Telecom shall have no liability with regard to any failure or lack of performance of the Services.
b. Service Quality and Maintenance. The speed and bandwidth available to each computer or device accessing the Services may vary for a variety of reasons. Mission Telecom reserves the right to engage in reasonable network management. In addition, the Carrier will perform maintenance on the Services, which may include planned or unplanned interruptions of the Services. Customer and User acknowledge and agree that Mission Telecom shall not be responsible for any losses or damages suffered by you as a result of any Service interruptions. User acknowledges that the Services may not be available in all areas, and even within coverage areas service availability, quality, signal strength and network speeds may vary, be lower than advertised or be insufficient for use of the Services. Please see our Network Management Disclosure for more information.
c. Wireless Roaming. “Roaming” occurs when a subscriber of one wireless service provider uses the network of another wireless provider based on agreements between the two providers. Roaming agreements may change from time to time, and roaming coverage is subject to change. Roaming most often occurs when you make and receive calls outside of the coverage area of our Underlying Carrier, but it may also occur within our Underlying Carrier’s coverage areas. Your ability to receive roaming coverage may depend on the capabilities of your Device. Your Device will generally indicate when you are roaming. While roaming, you will typically be able to use all the Services under your Service Plan with no additional charge, however, data Services and certain calling features (e.g., voicemail, caller ID, and call waiting) may not be available or function the same way in all roaming areas, and limits on the number of minutes used while roaming may apply. Only domestic roaming is available; there is no international roaming.
d. Service Security and Optimization. Mission Telecom or our Underlying Carrier may, but are not obligated to, take any action they deem necessary to: (1) address security threats and otherwise protect the networks, Services, systems, and equipment from harm or degradation; (2) optimize, improve, or manage the networks, Services, systems, and equipment; (3) preserve and protect their rights and interests and those of their subscribers and third parties; and (4) otherwise ensure the activities of some users do not impair the ability of Mission Telecom or our Underlying Carrier to provide their subscribers with access to reliable Services provided at reasonable costs. Such actions may include, but are not limited to:

• discontinuing, blocking, or terminating certain categories of Services;
• restricting, reducing, or limiting the amount of usage of the Services;
• limiting data throughput speeds or quantities;
• reducing the size of data transfers;
• limiting, disabling, or preventing access to particular features;
• blocking, limiting, or disconnecting access to individual phone numbers or certain categories of phone numbers (e.g., 976, 900), countries, destinations, or providers;
• limiting the provision of Services at certain times or in certain areas, including due to changes in coverage of our Underlying Carrier or changes in roaming agreements;
• filtering or blocking certain calls, texts, and data transmissions sent through the network, including spam, unlawful and unwanted telemarketing calls and messages, and malware (we do not guarantee that you will not receive and we are not liable for such calls, text, or transmissions; if you are receiving unwanted telemarketing messages, contact the source and unsubscribe or remove your mobile phone number from the service);
• blocking calls to you at your request or to other called parties at their request;
• blocking or otherwise preventing access to third party services or other premium services, features, or content that would generate additional fees or charges billed to Mission Telecom, either directly or through your account as a result of your use of or access to the service, feature, or content;
• blocking hacking and other attempts for unauthorized access; and
• blocking or terminating usage that is indicative of uses prohibited by the Acceptable Use Policy (Section
3), including uses that result in abnormally long calls, high costs, or high usage.
Some of these actions may interrupt or prevent legitimate communications and usage, including by resulting in dropped or blocked calls, inability to make or receive calls, inability to send or receive text messages, or inability to access the Internet and other data services.

e. Wireless Device Location Information
Your wireless Device may be location enabled, which means the location of your Device can be determined by using Global Positioning Satellite (“GPS”), wireless network location information, or other location technology when your device is turned on. Your location information may be used by us, our Underlying Carrier, or third-party services, as described in our Privacy Policy, available at https://missiontelecom.org/legal/privacy-policy. Additionally, your location information may be used by 911 and other emergency services, as described below. Your location information may be used to assist emergency services in finding you; however, always state the nature of your emergency and provide both your location and phone number when you make a 911 call, as, depending on a number of factors, the operator may not automatically receive this information from your Device or the information the operator receives may be inaccurate. Mission Telecom is not responsible for failures to connect or complete 911 calls or if inaccurate location information is provided to emergency services. We cannot assure you that if you place a 911 call you will be found. 911 service may not be available or reliable and your ability to receive emergency services may be impeded. Your location information may also be accessed and used by third-party Content and Applications (“Location-Based Services”). Please review the terms and conditions and privacy policies for each Location-Based Service to learn how your location information will be used and protected. The use of certain Location-Based Services or the disclosure of location information may be restricted by use of parental controls or similar features. Our location information may be unavailable if your Device is unable to acquire satellite signals and network coverage, which may prevent you, us, and other services from accessing your location. Satellite signals and network coverage may be unavailable due to a variety of factors beyond our control. We do not warrant or guarantee that location-based services will be available at any specific time or geographic location. You may be able to configure the settings on your Device or in third-party services to restrict or disable the sharing of your location information. It is your responsibility to notify individuals who may use your Device that it may be location enabled.
f. 911 and Other Emergency Services
Your Device’s location information may be used to assist emergency services in finding you, but you should always be prepared to provide both your location information and phone number when contacting 911 or other emergency services. Wireless devices may not always be able to provide 911 dispatchers with your exact location or other information when you make an emergency call. Even when location information is transmitted from your wireless Device to a dispatcher, the information may not be accurate. If you attempt to make an emergency call from your wireless Device in an area where there is no wireless coverage, your call may not go through, in which case, you should try calling again from the nearest landline phone. Mission Telecom does not guarantee that your location information will be transmitted to emergency dispatchers or that any location information that is transmitted will be accurate. Nor does Mission Telecom guarantee that you will be able to contact emergency services in areas where there is limited or no wireless coverage.
g. WiFi Features.
Mission Telecom, at its sole discretion, may make available Wi-Fi voice and text messaging services, i.e., the ability to originate and terminate calls and text messages over a Wi-Fi connection (“Wi-Fi Calling”). If offered by Mission Telecom, Wi-Fi Calling will only be available for Mission Telecom customers that (i) have a Wi-Fi capable Device with Mission Telecom supported Wi-Fi calling capability, (ii) have Wi-Fi Calling service provisioned on their account by calling Customer Service or updating preferences in account management, and updating the applicable Wi-Fi calling settings on your Device, (iii) have a compatible SIM card or eSIM, and (iv) are connected to functioning third-party internet service. Not all services available on Mission Telecom’s Underlying Carrier’s network are available while using Wi-Fi Calling. For example, emergency alerts may not be available with Wi-Fi Calling. You understand and acknowledge that calling 9-1-1 via Wi-Fi Calling uses the internet and operates differently than calling 9-1-1 via traditional telephone services (wireless or wired), including the traditional wireless telephone services offered by Mission Telecom. (Solely by way of example, 9-1-1 may not work during internet outages or disruptions, when attempting to call 9-1-1 via Wi-Fi Calling from any location. In addition, emergency personnel may not be able to identify your phone number to call you back, and 9-1-1 calls may otherwise be delayed or dropped due to network architecture, when dialing 9-1-1 via Wi-Fi Calling, from any location. In addition, if Mission Telecom makes Wi-Fi Calling available to you, you must provide us with any update, the physical location at which you will use Wi-Fi Calling (the “Registered Location”). If your Registered Location changes, either temporarily or permanently (e.g., when using Wi-Fi Calling at any other physical location), you must promptly update your Registered Location with Mission Telecom. You may provide us with your Registered Location at any time within the applicable device settings of a compatible Device. If you do not provide us with an accurate Registered Location and update it promptly for any and all changes in your location as described above, we or our Underlying Carrier may block your usage of certain Wi-Fi Networks. You also understand and acknowledge that if you attempt to dial 9-1-1 via Wi-Fi Calling from any location other than your Registered Location, emergency personnel may not be able to identify your location, your 9-1-1 call may not complete, and/or your 9-1-1 call may be routed to emergency personnel in a different location. You understand and acknowledge that it may take up to 2 hours for changes in address to be updated, and you should notify Mission Telecom in advance of any temporary or permanent changes to your Registered Location as described above. NEITHER MISSION TELECOM NOR ITS UNDERLYING CARRIER IS RESPONSIBLE OR LIABLE FOR ANYTHING RELATED TO YOUR USE OF OR INABILITY TO USE ANY WI-FI CALLING MADE AVAILABLE TO YOU, INCLUDING, WITHOUT LIMITATION, ANY FAILURE OF EMERGENCY CALLS (WHETHER 9-1-1 CALLS OR OTHERWISE). Wi-Fi calling minutes will be treated as Talk minutes (and be included in any applicable Talk allotment) in the following instances: (1) when you use Wi-Fi Calling to make International Long Distance calls, and (2) when you have a Service plan with limits on Talk and you use Wi-Fi Calling to make local (non-long distance) calls. Most devices will not transition between Wi-Fi and the wireless network. Devices using wireless connections may be vulnerable to unauthorized attempts to access data and software stored on the Device.

5. TERMINATION, SUSPENSION, MODIFICATION, AND LIMITATIONS OF YOUR SERVICES
Mission Telecom may, at any time, with or without prior notice, and at our sole discretion, terminate, suspend, modify, or limit your Services if:
• we know or suspect you or someone using your Device or Services violated or attempted to violate this Agreement, including the Acceptable Use Policy in Section 3, or any other Mission Telecom policies or terms and conditions, including the terms and conditions of your Service Plan;
• we know or suspect you used or attempted to use false or fraudulent means to obtain our Services;
• we know or suspect you violated or attempted to violate any applicable laws or regulations;
• we know or suspect that you have committed a criminal or harmful act against Mission Telecom or any of our employees or agents;
• we know or suspect you are using our Services for fraudulent purposes;
• we know or suspect you have engaged in improper, illegal, or unauthorized use of your Mission Telecom Device;
• your payment is returned unpaid, you fail to make all required payments when due, any payment is past due, or we reasonably believe there has been fraudulent payment activity in connection with your Services;
• you provide inaccurate or misleading credit information, your credit has deteriorated, you become insolvent or bankrupt, or we otherwise believe that there is a risk of non¬payment;
• your actions expose Mission Telecom to sanctions, prosecution, civil action, or other liability;
• Your actions cause harm or interfere with the integrity, security, or normal operations of our network or that of our Underlying Carrier;
• your actions interfere with another subscriber’s ability to use the Services;
• your actions otherwise present an imminent risk of harm to Mission Telecom or its Customers or Users.
• we discover you are under 18 years old and therefore incapable of contracting for goods and services;
• you threaten, harass, abuse, offend, or use vulgar, derogatory, or inappropriate language toward our employees, agents, or any person whom you contact using our Services or your Device;
• we are ordered to do so by any federal or state government entity with authority to do so;
• a condition immediately dangerous or hazardous to life, physical safety, or property exists;
• we cease to provide Services in your area; or
• for any other operational or governmental reason.
We may terminate or suspend talk, text, and data Services individually or collectively. Upon termination, any unused Allotments will expire, and you will not receive a refund. Additionally, upon termination, Mission Telecom may reassign the phone number you were using to another subscriber without notice. We may modify your Services by changing your Service Plan or features. We are not liable for any harms that may result from termination, suspension, modification, and limitations of your Services and you will not receive a refund or credit from Mission Telecom for any unused or unusable talk, text, and data allotments as a result of such termination, suspension, modifications, and limitations.

6. WARRANTIES, LIABILITIES, AND INDEMNIFICATION.

a. Warranty Disclaimer
Mission Telecom makes no representations or warranties, express or implied, including without limitation, any implied warranty of merchantability, suitability, non-infringement, or fitness for a particular purpose, or performance to you or any other person or entity in connection with, arising out of, or relating to the Services or Devices, to the fullest extent per-mitted by law. We do not authorize anyone to make warranties on our behalf. We do not guarantee uninterrupted or error-free Services, wireless coverage, or particular service speeds or quality of service. We also do not guarantee that your communications will be private or secure; it is illegal for unauthorized people to intercept your communications, but such interceptions can occur. You should implement appropriate safeguards to secure your Device and any other equipment you may use with the Services. We do not manufacture any Devices or equipment that are used with our Services and are not responsible for any defects, acts, or omissions of the manufacturers, including any warranty, patent, or licensing obligations. Notwithstanding the foregoing, the manufacturer of your Device may provide you with a warranty.

b. Limitation of Liabilities
To the fullest extent permitted by law, you agree that Mission Telecom and all parents, subsidiaries, affiliates and their past, present, and future officers, directors, employees, agents, representatives, partners, licensors, successors, and assigns shall not be liable, whether or not due to our or their negligence, for any:

• act, omission, or error by you or a third party, including third-party service providers or vendors;
• charges for any products or services provided by third parties and accessed through or for use with our Services;
• claims against you by third parties;
• mistake, omission, interruption, outage, error, failure, delay, defect, or limitation in the provision of Services;
• deficiencies or problems with a Device or network coverage (e.g., dropped, blocked, interrupted Services, etc.);
• damage, injury, or loss caused by or arising out of your use of the Services, including traffic or other accidents and health-related risks or issues, or our suspension or termination of the Services;
• damage, injury, or loss caused by any interruption, failure, or delay in accessing or attempting to access emergency services from a Device or using the Services, including 911 services;
• interrupted, failed, or inaccurate location services;
• quality, appropriateness, accuracy, or suitability of any content, information, or applications you may access while using the Service;
• information or communications that are blocked by a spam filter or that we otherwise restrict or block consistent with this Agreement;
• damage, harm, or loss that may result from your communications being intercepted;
• unauthorized access to your account caused by your actions or that circumvent our reasonable security measures;
• unauthorized access to your Device;
• changes in operation, equipment, or technology that cause your Device or software to be rendered obsolete or require modification;
• damage to or loss of any information or data stored on your Device or any other
equipment you use with the Services (including when we service your Device);
• loss or disclosure of sensitive information you transmit when using the Services
(including any damage, loss, harm, or disclosure that results from malware);
• default, delay, damage, or harm due to factors beyond our control (i.e., force majeure events; or
• unauthorized or disputed charges for Mission Telecom services that appeared more than 15 days earlier on your online account statement and which you did not properly dispute within 15 days after the charge was posted to your account (no fiduciary or other special relationship exists between you and Mission Telecom by virtue of this Agreement or your use of Mission Telecom Devices and Services.

To the fullest extent permitted law, Mission Telecom shall not be liable for any indirect, special, punitive, incidental, exemplary, or consequential losses or damages you or any third party may suffer by use of or inability to use your Device or the Services, including loss of business or goodwill, loss of revenue or profits, property damage, costs for replacing products and services, or claims of personal injuries. To the fullest extent permitted by law, our liability for monetary damages for any claims you may have against us shall not exceed the total amount of charges paid for the applicable products or services. The above limitations of liability will apply regardless of the theory of liability, including fraud, misrepresentation, breach of contract, personal injury, negligence, or product liability.

IF A USER, YOU ACKNOWLEDGE THAT YOU HAVE NO CONTRACT WITH MISSION TELECOM AND AGREE THAT YOU WILL NOT HOLD MISSION TELECOM LIABLE OR RESPONSIBLE IN ANY MANNER FOR ANY ASPECT OF THE SERVICES OR DEVICES, ANY FAILURE OF THE SERVICES OR DEVICES OR ANY RESULTS OF USING THE SERVICES OR DEVICES, OR SEEK DAMAGES OR RELIEF AGAINST MISSION TELECOM UNDER ANY THEORY OF RECOVERY.

c. Indemnification
To the fullest extent permitted by law, you agree to defend, release, indemnify, and hold harmless Mission Telecom and parents, subsidiaries, affiliates and their past, present, and future officers, directors, employees, agents, representatives, partners, licensors, successors, and assigns from and against any and all losses, claims, liabilities, injuries, costs, penalties, damages, settlements, and expenses (including taxes, fees, fines, penalties, interest, expenses, and attorneys’ fees) arising out of or relating to, directly or indirectly, your or any other person’s use of a Device or the Services, whether based in contract or tort (including strict liability) and regardless of the form of action; your acts or omissions, including your breach or violation of this Agreement, other Mission Telecom policies, or any applicable statutes, ordinances, laws or regulations of any federal, state, or local authority; and claims arising in whole or in part from the alleged negligence of Mission Telecom. If we reasonably determine that a claim might adversely affect Mission Telecom, you will use counsel reasonably satisfactory to us to defend each claim, you will not consent to the entry of a judgment or settle a claim without our prior written consent, and we may take control of the defense at our expense (and without limiting your indemnification obligations). This obligation shall survive termination of your Services with Mission Telecom.

7. Content and Security. Any material downloaded or otherwise obtained through use of the Services is accessed at your own discretion and risk. Mission Telecom does not control and is not responsible for any third-party websites, content, services or products that you may access or encounter during use of the Services, and Mission Telecom and its Underlying Carrier each reserve the right to engage in reasonable network management to protect the overall integrity of the Underlying Carrier’s network. Mission Telecom also has the right to take actions it deems reasonably necessary to protect any individual or entity, comply with applicable laws, regulations, or government requests, or to enforce these Terms and Conditions. You acknowledge that the Internet and wireless communications are not inherently secure means of data communication, and that Mission Telecom shall have no liability for breaches of security beyond their reasonable control, including, without limitation, your negligence with respect to controlling access to the Services or your data. It is your sole responsibility to obtain and implement appropriate security devices, software, and other measures (including without limitation, firewalls) to protect your systems and data from theft, viruses, worms, Trojan horses, or other security threats, and Mission Telecom has no responsibility or liability with regard thereto.

8. Support Services. Customer is responsible for handling all billing, payment, collection, disputes and administrative matters related to Users. Except for technical support that Mission Telecom may elect to provide, technical support requests will be routed to and are the responsibility of the Underlying Carrier (collectively the “Support Services.”).

9. Late Payment Fee. Mission Telecom reserves the right to charge a late payment fee on amounts unpaid after the due date as set forth in the Invoice. The current late payment fee that may be assessed is 3 percent as of June 1, 2026.

10. Changes to Terms. Mission Telecom reserves the right to make modifications to these Terms and Conditions as may reasonably be needed to comply with applicable laws or to account for changes in Mission Telecom’s business, or other factors. Mission Telecom will notify Customers in advance of any material changes to these Terms and Conditions.